{"id":26727,"date":"2026-08-25T11:57:38","date_gmt":"2026-08-25T15:57:38","guid":{"rendered":"https:\/\/arc-hss.ca\/patient-navigation\/"},"modified":"2026-09-22T13:42:01","modified_gmt":"2026-09-22T17:42:01","slug":"navigation-des-patients","status":"publish","type":"page","link":"https:\/\/arc-hss.ca\/fr\/navigation-des-patients\/","title":{"rendered":"Navigation des patients"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-padding-top:21px;--awb-padding-left:21px;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 1% ) * 0.33333333333333 ) );margin-right: 1%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h3 style=\"--fontsize: 26; line-height: 1.3;\" data-fontsize=\"26\" data-lineheight=\"33.8px\">Soutien offert par notre navigatrice de patients<\/h3>\n<p><strong>Aider les r\u00e9sidents d\u2019expression anglaise \u00e0 s\u2019y retrouver dans le syst\u00e8me de sant\u00e9 en toute confiance.<\/strong><\/p>\n<p>S\u2019y retrouver dans le syst\u00e8me de sant\u00e9 peut sembler accablant, particuli\u00e8rement pour les membres de la communaut\u00e9 d\u2019expression anglaise de la Mont\u00e9r\u00e9gie-Centre. C\u2019est l\u00e0 que notre programme de navigation des patients peut vous aider. Notre navigatrice de patients est une personne de confiance qui vous accompagne et vous guide, afin que vous ne soyez pas seul dans votre parcours. Nous vous offrons de l\u2019information claire, un soutien \u00e9motionnel bienveillant et une aide pratique \u00e0 chaque \u00e9tape.<\/p>\n<\/div><div class=\"fusion-button-wrapper fusion-align-inline-medium\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"mailto:pn@arc-hss.ca\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">CONTACTEZ NOTRE NAVIGATRICE DE PATIENTS <\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 1% ) * 0.66666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-breadcrumb-sep:&#039;\/&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep awb-home\" ><a href=\"https:\/\/arc-hss.ca\/fr\/\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1080\" height=\"600\" title=\"Website images_PN (1080 x 600 px)\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN-1080-x-600-px.avif\" alt class=\"img-responsive wp-image-26729\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN-1080-x-600-px-200x111.avif 200w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN-1080-x-600-px-400x222.avif 400w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN-1080-x-600-px-600x333.avif 600w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN-1080-x-600-px-800x444.avif 800w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN-1080-x-600-px.avif 1080w\" sizes=\"(max-width: 812px) 100vw, 1080px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-padding-top:21px;--awb-padding-left:21px;--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 1% ) * 0.5 ) );margin-right: 1%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><p style=\"--fontsize: 26; line-height: 1.3;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><strong>Qu\u2019est-ce que la navigation des patients?<\/strong><\/p>\n<p>La navigation des patients aide les personnes qui rencontrent des obstacles lorsqu\u2019elles tentent d\u2019interagir avec le syst\u00e8me de sant\u00e9 et de services sociaux. Ces obstacles peuvent \u00eatre li\u00e9s \u00e0 la langue, \u00e0 une m\u00e9connaissance du syst\u00e8me de sant\u00e9, ou encore \u00e0 la complexit\u00e9 de la g\u00e9ographie et des diff\u00e9rences culturelles.<\/p>\n<p>Les navigatrices de patients sont l\u00e0 pour faciliter le processus et aider les patients \u00e0 obtenir l\u2019information et le soutien dont ils ont besoin pour aller de l\u2019avant et avoir davantage confiance en leur parcours de soins.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-padding-top:21px;--awb-padding-left:21px;--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 1% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p style=\"--fontsize: 26; line-height: 1.3;\" data-fontsize=\"26\" data-lineheight=\"33.8px\"><strong>Le r\u00f4le d\u2019une navigatrice de patients<\/strong><\/p>\n<p>Le r\u00f4le de la navigatrice de patients comprend l\u2019accompagnement dans la prise et la gestion des rendez-vous, l\u2019aide \u00e0 remplir les formulaires m\u00e9dicaux et la transmission claire des renseignements importants sur la sant\u00e9.<\/p>\n<p>La navigatrice de patients sert \u00e9galement de lien entre les patients et les professionnels de la sant\u00e9 et des services sociaux. Au besoin, elle peut accompagner les patients \u00e0 leurs rendez-vous et offrir un soutien \u00e9motionnel aux patients et \u00e0 leurs familles.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:33px;--awb-padding-right:22px;--awb-padding-bottom:23px;--awb-padding-left:22px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-background-color:#f7f7f7;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-color:var(--awb-color6);\"><h2 style=\"text-align: center;\"><strong>Comment nous vous soutenons<\/strong><\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom15);border-color:var(--awb-custom15);border-top-width:1px;border-bottom-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:var(--awb-custom15);background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;\"><i class=\"fa-angle-double-down fas\" style=\"font-size: inherit;color:var(--awb-custom15);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom15);border-color:var(--awb-custom15);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% + 4% + 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"200\" title=\"11\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/11-1.avif\" alt class=\"img-responsive wp-image-26730\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/11-1-66x66.avif 66w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/11-1-150x150.avif 150w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/11-1.avif 200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/span><\/div><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.36;\"><div style=\"text-align: center;\"><strong>Soutien pour les rendez-vous<\/strong><\/div><\/h4><\/div><div class=\"fusion-text fusion-text-5\"><p style=\"text-align: center;\">Aide pour la gestion des rendez-vous, pour s\u2019y retrouver dans les \u00e9tablissements de sant\u00e9, pour remplir les formulaires m\u00e9dicaux et pour comprendre les renseignements li\u00e9s \u00e0 la sant\u00e9.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_6 1_6 fusion-one-sixth\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% + 4% + 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"200\" title=\"13\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/13-1.avif\" alt class=\"img-responsive wp-image-26731\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/13-1-66x66.avif 66w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/13-1-150x150.avif 150w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/13-1.avif 200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/span><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.36;\"><strong>Liaison avec les professionnels<\/strong><\/h4><\/div><div class=\"fusion-text fusion-text-6\"><p style=\"text-align: center;\">Agir comme interm\u00e9diaire entre les patients d\u2019expression anglaise et les fournisseurs de services de sant\u00e9 et de services sociaux.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_6 1_6 fusion-one-sixth\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% + 4% + 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"200\" title=\"12\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/12-1.avif\" alt class=\"img-responsive wp-image-26732\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/12-1-66x66.avif 66w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/12-1-150x150.avif 150w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/12-1.avif 200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/span><\/div><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.36;\"><div style=\"text-align: center;\"><strong>Soutien \u00e9motionnel<\/strong><\/div><\/h4><\/div><div class=\"fusion-text fusion-text-7\"><p style=\"text-align: center;\">Offrir un soutien moral tout au long de votre parcours de soins.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_6 1_6 fusion-one-sixth\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% + 4% + 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"200\" title=\"15\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/15-1.avif\" alt class=\"img-responsive wp-image-26733\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/15-1-66x66.avif 66w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/15-1-150x150.avif 150w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/15-1.avif 200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/span><\/div><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.36;\"><div style=\"text-align: center;\"><strong>Rep\u00e9rer les obstacles<\/strong><\/div><\/h4><\/div><div class=\"fusion-text fusion-text-8\"><p style=\"text-align: center;\">Identifier les obstacles et contribuer \u00e0 les surmonter afin de faciliter l\u2019acc\u00e8s aux services.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_6 1_6 fusion-one-sixth\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% + 4% + 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"200\" title=\"14\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/14-1.avif\" alt class=\"img-responsive wp-image-26734\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/14-1-66x66.avif 66w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/14-1-150x150.avif 150w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/14-1.avif 200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/span><\/div><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.36;\"><div style=\"text-align: center;\"><strong>Faire les premiers pas<\/strong><\/div><\/h4><\/div><div class=\"fusion-text fusion-text-9\"><p style=\"text-align: center;\">Vous aider \u00e0 d\u00e9terminer les prochaines \u00e9tapes et \u00e0 communiquer avec les services appropri\u00e9s.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% + 4% + 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element fusion-image-align-center in-legacy-container\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><div class=\"imageframe-align-center\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"200\" height=\"200\" title=\"16\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/16-1.avif\" alt class=\"img-responsive wp-image-26735\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/16-1-66x66.avif 66w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/16-1-150x150.avif 150w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/16-1.avif 200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/span><\/div><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:18;--minFontSize:18;line-height:1.36;\"><div style=\"text-align: center;\"><strong>Sensibilisation et d\u00e9fense des int\u00e9r\u00eats<\/strong><\/div><\/h4><\/div><div class=\"fusion-text fusion-text-10\"><p style=\"text-align: center;\">Faire de la promotion, assurer des activit\u00e9s de sensibilisation, d\u00e9fendre les int\u00e9r\u00eats des clients, collaborer avec les partenaires et assurer la collecte de renseignements et de donn\u00e9es sur les clients.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-right:20px;--awb-padding-bottom:0px;--awb-margin-top:0px;--awb-margin-bottom:28px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-padding-top:33px;--awb-padding-left:00px;--awb-bg-size:cover;--awb-margin-bottom:0px;width:50%;width:calc(50% - ( ( 0% ) * 0.5 ) );margin-right: 0%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"1080\" height=\"600\" title=\"Website images_PN_FR (1080 x 600 px)\" src=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN_FR-1080-x-600-px.png\" alt class=\"img-responsive wp-image-26758\" srcset=\"https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN_FR-1080-x-600-px-200x111.png 200w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN_FR-1080-x-600-px-400x222.png 400w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN_FR-1080-x-600-px-600x333.png 600w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN_FR-1080-x-600-px-800x444.png 800w, https:\/\/arc-hss.ca\/wp-content\/uploads\/2026\/09\/Website-images_PN_FR-1080-x-600-px.png 1080w\" sizes=\"(max-width: 812px) 100vw, 800px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-padding-top:22px;--awb-padding-right:20px;--awb-bg-size:cover;--awb-margin-bottom:22px;width:50%;width:calc(50% - ( ( 0% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:30;line-height:1.2;\"><h3>Rencontrez notre navigatrice de patients<\/h3><\/h2><\/div><div class=\"fusion-text fusion-text-11\"><p><strong>Faites connaissance avec Therese Callahan, la navigatrice de patients de l\u2019ARC !<\/strong><\/p>\n<p>Therese travaille \u00e0 l\u2019ARC depuis 2022 \u00e0 titre de coordonnatrice de la mobilisation communautaire et d\u2019agente de liaison en sant\u00e9 mentale. Elle a particip\u00e9 \u00e0 la cr\u00e9ation de plusieurs guides de ressources qui ont aid\u00e9 les gens \u00e0 s\u2019orienter vers les ressources et les solutions offertes dans la communaut\u00e9.Toujours \u00e0 l\u2019\u00e9coute et soucieuse d\u2019obtenir les meilleurs r\u00e9sultats possibles pour les personnes qu\u2019elle accompagne, Therese aide \u00e0 surmonter les obstacles, \u00e0 trouver des solutions et \u00e0 s\u2019assurer que les personnes trouvent les ressources et les services dont elles ont besoin.<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-at fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p><a href=\"mailto:pn@arc-hss.ca\">pn@arc-hss.ca<\/a><\/p>\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:48%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-2 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-mobile-alt fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>(438) 459-1549<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-button-wrapper fusion-align-inline-medium\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/arc-hss.ca\/fr\/pn_postcard_fr\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">T\u00c9L\u00c9CHARGEZ LA CARTE DE NOTRE NAVIGATRICE DE PATIENTS <\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:33px;--awb-padding-right:10px;--awb-padding-bottom:0px;--awb-padding-left:10px;--awb-margin-top:0px;--awb-background-color:#f7f7f7;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-12\" style=\"--awb-text-color:var(--awb-color6);\"><h2 style=\"text-align: center;\"><strong>Foire aux questions<\/strong><\/h2>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-has-icon fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom15);border-color:var(--awb-custom15);border-top-width:1px;border-bottom-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:var(--awb-custom15);background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;\"><i class=\"fa-angle-double-down fas\" style=\"font-size: inherit;color:var(--awb-custom15);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom15);border-color:var(--awb-custom15);border-top-width:1px;border-bottom-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-1\"><div class=\"fusion-panel panel-default panel-c79391cf271d7f352 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c79391cf271d7f352\"><a aria-expanded=\"false\" aria-controls=\"c79391cf271d7f352\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-1\" data-target=\"#c79391cf271d7f352\" href=\"#c79391cf271d7f352\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Qui peut utiliser les services de navigation des patients?<\/span><\/a><\/h4><\/div><div id=\"c79391cf271d7f352\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c79391cf271d7f352\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Le programme est offert aux personnes et aux familles qui ont besoin d\u2019aide pour trouver ou acc\u00e9der \u00e0 des services de sant\u00e9 et des services sociaux. Que vous cherchiez un m\u00e9decin de famille, du soutien en sant\u00e9 mentale, des services pour les personnes a\u00een\u00e9es ou des ressources communautaires, notre navigatrice de patients peut vous aider \u00e0 trouver les services qui r\u00e9pondent \u00e0 vos besoins.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-2\"><div class=\"fusion-panel panel-default panel-56fb5b9a9c9e4ad97 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_56fb5b9a9c9e4ad97\"><a aria-expanded=\"false\" aria-controls=\"56fb5b9a9c9e4ad97\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-2\" data-target=\"#56fb5b9a9c9e4ad97\" href=\"#56fb5b9a9c9e4ad97\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Est-ce que le service est payant?<\/span><\/a><\/h4><\/div><div id=\"56fb5b9a9c9e4ad97\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_56fb5b9a9c9e4ad97\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Non. Le programme de navigation des patients est gratuit et confidentiel.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:#04546f;--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-3\"><div class=\"fusion-panel panel-default panel-6da4effbe82c8ca40 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6da4effbe82c8ca40\"><a aria-expanded=\"false\" aria-controls=\"6da4effbe82c8ca40\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-3\" data-target=\"#6da4effbe82c8ca40\" href=\"#6da4effbe82c8ca40\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Est-ce que la navigatrice de patients peut donner des conseils m\u00e9dicaux?<\/span><\/a><\/h4><\/div><div id=\"6da4effbe82c8ca40\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6da4effbe82c8ca40\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Non. La navigatrice de patients ne donne pas de conseils m\u00e9dicaux et ne pose pas de diagnostic. Elle vous aide \u00e0 comprendre vos options, \u00e0 trouver les services appropri\u00e9s et \u00e0 vous orienter dans le syst\u00e8me de sant\u00e9.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-4\"><div class=\"fusion-panel panel-default panel-09806e9226868f495 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_09806e9226868f495\"><a aria-expanded=\"false\" aria-controls=\"09806e9226868f495\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-4\" data-target=\"#09806e9226868f495\" href=\"#09806e9226868f495\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pouvez-vous me conduire \u00e0 mon rendez-vous?<\/span><\/a><\/h4><\/div><div id=\"09806e9226868f495\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_09806e9226868f495\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Nous ne sommes pas en mesure d\u2019assurer votre transport vers votre rendez-vous. Toutefois, nous pouvons vous aider \u00e0 communiquer avec des organismes qui offrent des services de transport m\u00e9dical.<\/p>\n<p>Notre navigatrice peut vous rencontrer sur place lors de votre rendez-vous et faire un suivi par la suite afin de nous assurer que vos besoins ont \u00e9t\u00e9 pris en compte.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-5\"><div class=\"fusion-panel panel-default panel-310cf888d8d9d68b5 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_310cf888d8d9d68b5\"><a aria-expanded=\"false\" aria-controls=\"310cf888d8d9d68b5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-5\" data-target=\"#310cf888d8d9d68b5\" href=\"#310cf888d8d9d68b5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ai-je besoin d\u2019une r\u00e9f\u00e9rence pour utiliser le programme?<\/span><\/a><\/h4><\/div><div id=\"310cf888d8d9d68b5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_310cf888d8d9d68b5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Non. Vous pouvez communiquer directement avec le programme de navigation des patients; aucune r\u00e9f\u00e9rence n\u2019est n\u00e9cessaire.<\/p>\n<p>Les membres de la famille, les proches aidants et les professionnels de la sant\u00e9 peuvent \u00e9galement faire une demande de soutien avec votre consentement, lorsque cela est appropri\u00e9.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-6\"><div class=\"fusion-panel panel-default panel-4f34308256a0cdc12 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4f34308256a0cdc12\"><a aria-expanded=\"false\" aria-controls=\"4f34308256a0cdc12\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-6\" data-target=\"#4f34308256a0cdc12\" href=\"#4f34308256a0cdc12\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Est-ce que mes renseignements demeurent confidentiels?<\/span><\/a><\/h4><\/div><div id=\"4f34308256a0cdc12\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4f34308256a0cdc12\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Oui. Vos renseignements personnels sont trait\u00e9s de fa\u00e7on confidentielle et ne sont communiqu\u00e9s que lorsque cela est n\u00e9cessaire et avec votre consentement, conform\u00e9ment aux lois et r\u00e8glements applicables en mati\u00e8re de protection des renseignements personnels.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:48%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-7\"><div class=\"fusion-panel panel-default panel-9f88b394355ecf567 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9f88b394355ecf567\"><a aria-expanded=\"false\" aria-controls=\"9f88b394355ecf567\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-7\" data-target=\"#9f88b394355ecf567\" href=\"#9f88b394355ecf567\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Un membre de ma famille ou mon proche aidant peut-il communiquer avec vous en mon nom?<\/span><\/a><\/h4><\/div><div id=\"9f88b394355ecf567\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9f88b394355ecf567\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Oui. Les membres de la famille, les amis et les proches aidants sont les bienvenus pour communiquer avec nous afin de discuter des services offerts ou de demander du soutien, sous r\u00e9serve d\u2019obtenir le consentement appropri\u00e9 lorsque n\u00e9cessaire.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-8\"><div class=\"fusion-panel panel-default panel-53522fc63a949faad fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_53522fc63a949faad\"><a aria-expanded=\"false\" aria-controls=\"53522fc63a949faad\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-8\" data-target=\"#53522fc63a949faad\" href=\"#53522fc63a949faad\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Est-ce que mes renseignements demeurent confidentiels?<\/span><\/a><\/h4><\/div><div id=\"53522fc63a949faad\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_53522fc63a949faad\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Oui. Vos renseignements personnels sont trait\u00e9s de fa\u00e7on confidentielle et ne sont communiqu\u00e9s que lorsque cela est n\u00e9cessaire et avec votre consentement, conform\u00e9ment aux lois et r\u00e8glements applicables en mati\u00e8re de protection des renseignements personnels.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-9\"><div class=\"fusion-panel panel-default panel-2cf4ea3fab61c49f0 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2cf4ea3fab61c49f0\"><a aria-expanded=\"false\" aria-controls=\"2cf4ea3fab61c49f0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-9\" data-target=\"#2cf4ea3fab61c49f0\" href=\"#2cf4ea3fab61c49f0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pouvez-vous prendre un rendez-vous m\u00e9dical pour moi?<\/span><\/a><\/h4><\/div><div id=\"2cf4ea3fab61c49f0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2cf4ea3fab61c49f0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Notre navigatrice de patients peut vous aider \u00e0 comprendre comment acc\u00e9der aux services et peut vous aider \u00e0 communiquer avec les fournisseurs de services ou \u00e0 remplir des demandes de r\u00e9f\u00e9rence.<\/p>\n<p>Toutefois, elle ne prend g\u00e9n\u00e9ralement pas directement les rendez-vous m\u00e9dicaux, \u00e0 moins que cette responsabilit\u00e9 fasse partie des services offerts dans le cadre du programme.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-10\"><div class=\"fusion-panel panel-default panel-676af2db1517f1db3 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_676af2db1517f1db3\"><a aria-expanded=\"false\" aria-controls=\"676af2db1517f1db3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-10\" data-target=\"#676af2db1517f1db3\" href=\"#676af2db1517f1db3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pouvez-vous m\u2019aider si je soutiens une autre personne?<\/span><\/a><\/h4><\/div><div id=\"676af2db1517f1db3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_676af2db1517f1db3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>&nbsp;<\/p>\n<p>Oui. Si vous \u00eates un proche aidant, un membre de la famille ou un ami qui aide une personne ayant besoin de soutien pour acc\u00e9der \u00e0 des services de sant\u00e9 ou \u00e0 des services sociaux, nous pouvons vous fournir de l\u2019information, des conseils et des r\u00e9f\u00e9rences vers les ressources appropri\u00e9es.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:16px;--awb-content-font-size:15px;--awb-icon-alignment:left;--awb-hover-color:#f9f9fb;--awb-border-color:#e2e2e2;--awb-background-color:#ffffff;--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:#ffffff;--awb-title-color:#00afea;--awb-content-color:#3b3b3b;--awb-icon-box-color:var(--awb-color6);--awb-toggle-hover-accent-color:var(--awb-custom15);--awb-title-font-family:&quot;Poppins&quot;;--awb-title-font-weight:500;--awb-title-font-style:normal;--awb-content-font-family:&quot;Poppins&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-26727-11\"><div class=\"fusion-panel panel-default panel-f278cdc92d1db8a41 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f278cdc92d1db8a41\"><a aria-expanded=\"false\" aria-controls=\"f278cdc92d1db8a41\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-26727-11\" data-target=\"#f278cdc92d1db8a41\" href=\"#f278cdc92d1db8a41\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Je suis int\u00e9ress\u00e9(e) par vos services, mais je n\u2019habite pas sur votre territoire. Puis-je tout de m\u00eame avoir acc\u00e8s aux services d\u2019une navigatrice de patients?<\/span><\/a><\/h4><\/div><div id=\"f278cdc92d1db8a41\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f278cdc92d1db8a41\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Notre programme de navigation des patients dessert les personnes qui habitent sur notre territoire d\u00e9sign\u00e9. Toutefois, si vous habitez \u00e0 l\u2019ext\u00e9rieur de notre territoire de services, vous pourriez avoir acc\u00e8s au soutien d\u2019une autre navigatrice de patients dans votre r\u00e9gion.<\/p>\n<p>Le R\u00e9seau de sant\u00e9 et de services sociaux communautaires (CHSSN) coordonne un R\u00e9seau de navigation des patients \u00e0 l\u2019\u00e9chelle du Qu\u00e9bec afin d\u2019aider les personnes d\u2019expression anglaise \u00e0 acc\u00e9der aux services de sant\u00e9 et aux services sociaux.<\/p>\n<p>Pour trouver une navigatrice de patients pr\u00e8s de chez vous, consultez la page du R\u00e9seau de navigation des patients du CHSSN : <a href=\"https:\/\/chssn.org\/fr\/projects\/reseau-de-guides-accompagnateurs-de-patients-patient-navigator\/\"><strong>R\u00e9seau de navigation des patients<\/strong><\/a><\/p>\n<p>Si vous ne savez pas quel organisme peut vous aider, vous pouvez tout de m\u00eame communiquer avec nous. Nous ferons de notre mieux pour vous orienter vers la ressource appropri\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-2\" style=\"--awb-breadcrumb-sep:&#039;\/&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep awb-home\" ><a href=\"https:\/\/arc-hss.ca\/fr\/\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-3\" style=\"--awb-breadcrumb-sep:&#039;\/&#039;;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep awb-home\" ><a href=\"https:\/\/arc-hss.ca\/fr\/\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><div class=\"fusion-text fusion-text-13\"><h3>Une navigatrice de patients NE PEUT PAS :<\/h3>\n<p><strong>M\u00eame si nous sommes l\u00e0 pour vous aider, certaines choses ne font pas partie du r\u00f4le d\u2019une navigatrice de patients. Cela comprend :<\/strong><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:48%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-3 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Fournir des services d\u2019interpr\u00e9tation ou de traduction.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-4 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Poser un diagnostic m\u00e9dical ou donner des conseils m\u00e9dicaux.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-5 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Prescrire ou recommander des m\u00e9dicaments ou des traitements.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-6 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Donner des conseils juridiques ou financiers.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-7 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Prendre des d\u00e9cisions en mati\u00e8re de soins de sant\u00e9 au nom d\u2019un client.<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:48%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-8 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Garantir l\u2019obtention de rendez-vous, de services ou de r\u00e9sultats.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-9 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Acc\u00e9der \u00e0 des renseignements personnels sur la sant\u00e9 ou les communiquer sans le consentement du client.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-10 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Fournir des services de counseling, intervenir en situation d\u2019urgence ou offrir des soins personnels.<\/p>\n<\/div><\/li><\/ul><ul style=\"--awb-line-height:27.2px;--awb-icon-width:27.2px;--awb-icon-height:27.2px;--awb-icon-margin:11.2px;--awb-content-margin:38.4px;--awb-circlecolor:var(--awb-custom15);--awb-circle-yes-font-size:14.08px;\" class=\"fusion-checklist fusion-checklist-11 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-window-close fas\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">\n<p>Effectuer des \u00e9valuations cliniques ou des actes m\u00e9dicaux.<\/p>\n<\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26727","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Navigation des patients - ARC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arc-hss.ca\/fr\/navigation-des-patients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Navigation des patients - ARC\" \/>\n<meta property=\"og:url\" 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